Have you thought about joining a Co-operative?

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Co-operative Energy


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As an ACE customer (consumer of electricity and/or natural gas), you can join ACE and be involved with our co-operative at whatever level you choose, for a fully refundable one-time payment of $25.00. We offer great electricity and natural gas rates; innovative renewable energy programs and we support the communities that we serve by hiring locally.

Refer a Friend for $25

Electricity and Natural Gas have a lot of moving parts in Alberta.

The electricity you use is measured by kilowatt hour (kWh) and/or the natural gas you utilize is measured by gigajoule (GJ). The average home in Alberta uses around 600 kilowatt hours every month, and/or an average of 120 gigajoules of natural gas per year.

Distribution and Transmission charges are included on your bill on behalf of the Distribution and Transmission companies and are the same regardless of which retailer provides your service.

  • Distribution fees support networks that move electrical and natural gas energy around our service area to your home, for your use. The distribution system is owned by the Distributor.

  • Transmission charges support the upgrades and maintenance for wires and infrastructure that moves electricity from generation facilities or for upgrades and maintenance of gas lines and infrastructure to the Alberta communities where it is used.

Are You Curious About Energy?

 

Wondering about average residential usage or Distribution and Transmission fees? Click on “Energy Basics” button for more information.

The electronic version of your bill is available for access, by you, at any time through the My Account portal by clicking on the “My Account” button.  

  • Signing up for access is easy, however if you experience any issues, please call us at 1-888-865-8750 and we’ll be happy to assist.

We are a co-op and proud of it! Click on the “ACE Membership” button to see more information and the sign-up form.

Providing transparent information to help you understand your bill. For any questions, please call our customer care team at 1-888-865-8750 and we’ll be happy to clarify.

At ACE, we are always willing to work with our customers who are experiencing difficulties with their bill payment. Click on the “Financial Assistance” button to learn about the resources available to all Albertans.

Want to dive deeper into energy? Click on “More About Energy” to learn more about Generating and Drilling; Delivering Energy; Setting the Price; or a general Energy Cost Estimator.

When temperatures drop and storms hit, it can be challenging to stay safe and warm. ACE cares about your safety, and we want you to be prepared. Heavy snow and ice can lead to downed power lines, leaving you without power. During a power outage, power crews will work as quickly and safely as possible to restore power, but there are a few things you can do to prepare yourself, like winterizing your home, planning for an alternate heating source (or other places you can go) and a Shelter at Home Emergency Kit is an excellent first step.

Winter driving can bring many challenges to staying safe and warm. ACE cares about your safety, and we want you to be prepared. There are a few things you can do to prepare yourself, like winterizing your vehicle and preparing an Emergency Kit.

The Do’s and Don’ts to Prevent Carbon Monoxide Poisoning

Member Information

The rules by which we operate the co-operative (developed in adherence with the Co-operatives Act).

An initiative designed to help us “move the needle” with the Federal Government to eliminate the requirement to pay Carbon Tax on Uncollected Debt. ACE is very much in favour of renewables, and we are not reluctant to remit the carbon tax of those billables we were able to collect. This initiative is specifically to address those costs that we are not able to collect and prevent rising overhead or operating costs which negatively affects our customers.