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Financial Assistance Resources

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At ACE, we are always willing to work with our customers who are experiencing difficulties with their bill payment. We know that these times have been challenging and if you're having difficulty paying your utility bill on time, we encourage you to contact us as soon as possible.


Our Customer Care team is here to help. We will work with you to find payment arrangements that work for you, and we can direct you towards other financial support available.

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The financial support resources available to assist Albertans needing help to manage their bills, include the agencies listed below:


  • 211 Alberta: Visit their website at or call 2-1-1​

  • Income Support Contact Centre: 1-866-644-5135 ​

  • Assured Income for the Severely Handicapped (AISH): Call the nearest office

  • Utilities Consumer Advocate (UCA): 310-4822 or visit their website at 

  • Alberta Government Special Needs for Seniors over 65: 1-877-644-9992

  • Alberta Seniors and Housing - Supplementary Accommodation Benefit​: 310-0000 Toll-Free, 780-422-0122 in Edmonton, or 403-297-7453 ​in Calgary

  • Temporary Rent Assistance Benefit: Learn more or check if you qualify online at


You may also try:


  • Hospitals have social workers that may be able to assist long term patients with funding or finding funding.

  • ​Unions have benevolent funds that can be made available to union members and their families.

  • First Nations - contact social services to inquire about assistance


PLEASE NOTE: We adhere strictly to ACE's Privacy Policy, which follows the provincial Personal Information Protection Act (PIPA). Therefore, we will require Consent to Release documents filled out before we can discuss your account with a social worker or representative from these organizations.

Please click on the link below to obtain the Consent to Release documents form.

Upon completion of the form you may email to Alberta Co-operative Energy (ACE) at or send the completed form by mail to: Alberta Co-operative Energy (ACE), P.O. Box 509, Thorhild, Alberta, T0A 3J0.

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