It is a very trying time for many people right now and we at ACE recognize the challenges. As a cooperative we believe we need to work together to support our communities and each other through these challenging and uncertain times. We provide a critical service for our members and we take this responsibility seriously. Our offices are not accessible to protect our people however we are open for business and if you need to arrange for a deferral, call us toll free at 1-888-865-8750 with your account information. As the government notice advised, the 90-day deferral program is designed to provide temporary financial relief, and consumers will still have to pay for their deferred utilities; if you have any questions or concerns please email us at info@ACEnergy.ca or call us toll free at 1-888-865-8750.
Please help Flatten the Curve by utilizing social distancing or self-isolation and let’s keep in mind that although we cannot gather in groups, there are many activities that are not cancelled, like walking alone outdoors, listening to music, reading a good book, singing out loud and dancing like nobody’s watching! Let’s be good neighbours, help those that need our help, stay in touch with each other at a distance and we will get through this!!
For the most up-to-date information on the government’s response to COVID-19, visit Alberta.ca