Retailers are the storefront. We get you the energy you need. You sign up with us, and we connect you to the businesses that transport your gas and electricity.
Retailers also manage your bill and answer your calls.
ACE’s call centre is here in Alberta. Many retailers have call centres overseas or in other parts of Canada.
But when ACE customers need help, they dial up locally in the Alberta time zone.
Albertans can choose between Regulated providers of electricity and natural gas (who offer the government-approved rate) or Competitive Retailers (who offer fixed rates and other options).
The government-approved rate for electricity is the Regulated Rate Option or RRO. For natural gas it is the Default Supply Rate. The RRO and Default Supply Rate usually change every month.
With a Competitive Retailer—like ACE—you can receive energy at a set price for one or more years. ACE offers a lower rate and still makes cancelling easy. Switching rates or switching retailers is easy with ACE. Rates can be changed within 1 to 2 business days while switching retailers may take up to 10 days.
Your Regulated Retailer may need 30 days’ notice. If you signed a contract with another Competitive Retailer, join ACE at the end of the agreement as a cancellation penalty may apply if you choose to leave before the end of the term.
As an ACE customer, you can buy electricity from small Alberta generators. You choose which green generator to support. ACE then directs the offset to the green energy producer. Over the last three years, the SPARK Green Offset Program has directed more than $30,000 to Alberta-based micro-generators, helping them to invest in their own systems and supply clean green energy to the power grid.
Additionally, you can choose to purchase a membership with Alberta Renewable Energy Co-operative (a co-operative partner in ACE and founder of the SPARK program). The membership supports education and lobbying efforts of community based renewable energy development.